Only individual establishments with a single authorized signatory are eligible to add their bank account to BenefitPay, subject to bank approval by following the steps of adding bank business account in the app.

Businesses with multiple authorized signatories should contact their bank for more information.

What are the benefits of adding a business bank account in BenefitPay?

Yes, merchants can link up to 4 devices to the business account of the establishment to receive incoming payment notifications only, without the ability to make financial transfers or view the account balance. If employees do not wish to receive notifications, they can disable them through the app.

1. To link an employee’s device, open BenefitPay app > More > My Accounts > select Business Account > Link Wallet.
2. Before linking, the employee must first allow this by:
   Opening Settings in BenefitPay app > enabling the option to Receive Notifications
3. Only after this step can the device be successfully linked to the business account.

Yes, a merchant can hide any of their payment accounts.

A merchant can hide their business accounts by opening BenefitPay app > More > My Accounts > disable receiving Fawri+/Fawri. However, the merchant can still receive payments from customers directly through the Business IBAN.

No, a customer cannot cancel transactions.

If the transaction is completed successfully but the amount was not debited from or credited to the account, the customer or merchant should raise the dispute with their bank.

If the transaction was paid twice or paid with the wrong amount, the customer can contact their bank for support.